Privacy Policy

Who we are

Appliance 911 is a mobile appliance repair business based in Jonesboro, Arkansas, serving Jonesboro, Bay, Bono, Brookland, and Paragould. We are a single-operator LLC and can be reached at service@appliance911.repair or (870) 277-2827.

This policy explains what information we collect, how we use it, and your rights regarding that information.

Information we collect

We collect information you provide directly when booking a service, contacting us, or interacting with our website:

• Contact details — name, phone number, and email address
• Service address — the address where your appliance is located
• Appliance information — the type, brand, model number, and description of the problem
• Call recordings — when you call our number, calls may be answered and recorded by an AI-powered virtual receptionist. Recordings are used solely to capture your service request accurately.
• Communications — emails or text messages you send us

We do not collect payment card information directly. Any payment processing is handled by third-party providers.

How we use your information

We use the information we collect to:

• Schedule, confirm, and perform appliance repair services
• Contact you about your appointment, parts orders, or follow-up questions
• Send appointment reminders and service updates by text or email
• Respond to your questions and requests
• Maintain records of service history for your appliances
• Improve how we operate and communicate

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-party services we use

We use the following third-party services in the course of operating our business. Each has its own privacy practices.

Cookies and tracking

This website does not use tracking cookies or analytics software. We do not run ads, retargeting pixels, or any behavioral tracking on this site.

Google Fonts, which is used to display the typefaces on this site, is loaded from Google's servers and may result in your IP address being logged by Google according to their privacy policy. Third-party services such as Workiz (accessed via our booking link) may set their own cookies when you interact with them.

Data retention

We retain customer records — including contact information and service history — for as long as is reasonably necessary to operate our business, maintain service records, and comply with legal obligations. If you would like us to delete your information, please contact us using the details below.

Your rights

You have the right to:

• Ask what personal information we hold about you
• Request a correction if any information is inaccurate
• Request deletion of your personal information
• Opt out of receiving text or email communications from us

To exercise any of these rights, contact us directly. We will respond to reasonable requests within 30 days.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

Changes to this policy

We may update this privacy policy from time to time. When we do, the "Last updated" date at the top of this page will change. We encourage you to review this page periodically. Continued use of our services after any update constitutes acceptance of the revised policy.

Contact us

If you have any questions about this privacy policy or how we handle your information, reach out directly: